Mr. and Mrs. Robert Love

May 22, 2002

Mark,

This letter is to inform you of how pleased we were with our recent service from "Perfection Auto Glass". Chris, the technician performing the work was prompt, courteous, and professional. The quality was outstanding.

We felt compelled to write this letter because our daughter had to use a similar service (Autoglass America) about a year ago and the experience was miserable. The company had to return several times to fix problems that they had induced. They were reluctant to return and the quality of work was extremely shabby. The technician was less then hospitable.

Your company was referred to us by a family friend. We will certainly refer you to others in the future. We are also recommending our insurance agent move you up on their recommendation list.

Thank you for the outstanding service.

Robert Love
Angela Harlow, Jackson Insurance Agency

March 7, 2000
To Whom It May Concern:

On behalf of the Jackson Insurance Agency, I want to thank you for the excellent service you have been providing to our customers. Since our agency started referring our clients to Perfection Auto Glass, we have received nothing but positive calls regarding the fast, professional and convenient mobile service that you provide. Our agency strives for excellent customer service, and we are glad that your company upholds the same high standards.

We have complete confidence that every customer we refer to you will be a happy one!

Again, thank you!

Sincerely,

Angela Harlow
Associate Agent
Jackson Insurance
Roxie Denning, Kerxton Insurance Agency

April 16, 1999
Kerxton Insurance would like to Thank You for the outstanding service you have provided for our insureds.

We have received numerous calls of appreciation from our clients after referring them to Perfection Auto Glass. We represent many different insurance companies? such as ST. PAUL/USF&G, SAFECO, TRAVELERS, etc. and have heard nothing but great things from both our insureds and their insurance carriers.

The professionalism, the prompt service and the quality of work that your company offers are definite reasons to continue to refer all of our clients to you.Because the service that you provide is also a reflection of our service, we appreciate your continued efforts.

Thank you again!!!
Sincerely,

Roxie L. Denning
Account Executive
MSR Incorporated

April 5, 1999

I am writing this letter to commend your company and the glass technician who have recently replaced the windshield on my 1991 S-10 Chevrolet Blazer. During one of the late winter snowstorms we had in the early part of March a large stone flew up from a passing truck and struck my windshield. This caused a large chip and crack to appear. I called my insurance company (USAA) and requested assistance and information about what course to take for replacement of my windshield. During the discussion I asked if I could use my own selection of a glass company. This was agreed to.

You and your company responded to USAA making all arrangements in such a quick and professional way that I was called back within minutes to select the time and location for replacing my windshield that best suited me. WOW! We decided to do the work at my home instead of your shop, then a date and time were selected.

When the glass technician arrived ON TIME, he performed the job with great care and professional quality, something you do not find often anymore. He introduced himself as Chris Morgan and handed me one of his business cards. I noticed on the card he was presented as a "Master Auto Glass Technician." This was indeed the case. Mr. Morgan took his time to explain the process, went extra steps to clean the frame channel and removed all old adhesive and rust scale. He then prepared and installed the new windshield with "Master Craftsman" technique, even replacing my state and county stickers. After explaining that I could bring the vehicle in, or per his specific instructions remove, in two days, the exterior setting tape, he thanked me for choosing Perfection Auto Glass and offered a Complete Lifetime Warranty!
A GREAT JOB GENTLEMEN!

Thank you,
From a very satisfied customer,
Michael Mueller
Jessica Parks, BAE Systems

February 24, 2000

I would like to take the time to thank you and your staff for the excellent job done on my 1999 Pontiac Trans Am. I am very pleased with the new windshield and work done. It was a very professional job in that I could not tell the difference between it and the original one that was in the car. I just wanted to thank you for your patience and outstanding work. I will definitely send my friends and co-workers your way.

Sincerely,

Jessica M. Parks
BAE Systems
Engineer I
Velvie Stockdale

January 30, 2002

I am writing this letter to thank Perfection Auto Glass for the excellent work done on my 1999 Ford Ranger.

A few years ago, when I had a cracked windshield, my insurance company (State Farm) had me set up an appointment with SafeLite to have it replaced. I watched the SafeLite employee as he removed the old windshield, scraped out the old sealant, put in new sealant, and preceded to install the new windshield (SafeLite brand glass). I did not realize he did not do an important step to prevent rust from occurring.

About a month ago I noticed that when it rained water was dripping in at the top of the windshield on the driver's side. I had previously switched my insurance to Nationwide and called my agent who referred me to Perfection Auto Glass.

I set up an appointment with them to have the windshield replaced. Shortly after they took my truck into the shop, they asked me if I would like to see what had happened previously to cause the leak. They had already removed the windshield and were preparing to scrape off as much rust as possible. They showed me the tool used to remove the old sealant and explained how the tool would scrape some of the paint on the ledge off in the process. They explained that this always happens in order to get all the old sealant off and that the ledge just needs to be cleaned and primed to keep it from rusting, which SafeLite had not done. The technician at Perfection removed as much of the rust as possible, cleaned the metal and put primer on it to slow down the rust process that had already started. The technician then proceeded to put new sealant on and install the new windshield.

I was very impressed that they took the time to explain the cause of the leak to me, and the correct process that should have been done to prevent the rust in the first place. I am also impressed with the glass they used, as it is much clearer and easier to see through than the SafeLite brand glass that was previously installed. The SafeLite glass looked as though it had lots of little specks through it. Now it looks just like the glass that gets factory installed on new vehicles.

Thank you,

Velvie Stockdale
Brandi M. Pelon

June 14, 2001

I just wanted to write you guys a little letter saying thank you for the superb windshield replacement. The time it took to replace the windshield was outstanding! While waiting for the replacement to be completed, the customer service shown was astonishing. It was very comforting to come in and be treated as a valued customer. The end result, the windshield looks remarkable and as if I had just bought the car. I could not have received better customer service or have even come close to such a gorgeous outcome for such a low price. If I ever have any more problems, I know just who to turn to, and I have recommended Perfection Auto Glass to many drivers already. Keep up the magnificent work!

From your 100% satisfied customer,

Brandi M. Pelon
Taffy Patton

October 4, 2000

I wanted to take a moment to thank you for your exceptional service. Not only was the same-day service gracious and efficiently orchestrated, you reinstalled a brand-new windshield FREE just a few weeks after rock damage had destroyed the first one!

FREE REINSTALLATION - SAME-DAY SERVICE - QUALITY WORKMANSHIP! What more could any customer want or need? Thank you very much, and I'll definitely refer my friends to you when they need any glasswork.

With best regards,

Taffy Patton
Satisfied Customer
Kimberly Miller

February 20, 2001

I just wanted to take a few minutes to write a note to say how exceptional the service was that I received from Perfection Auto Glass. I needed my windshield replaced in my 2000 Dodge Intrepid. I didn't even know where to begin, so I opened the phone book and called. I must say, they (Perfection Auto Glass) took control. The gentleman who answered the phone was very knowledgeable and very helpful. He basically did everything for me, even called my insurance company. He had a glass technician come out the NEXT day! I was amazed at how quick the service was. They came directly to my home to replace my windshield. I thought this was wonderful! I have two small children and could not imagine trying to sit in the waiting room of a repair shop.

They replaced my windshield and it is perfect! I have no problems at all. I just wanted to say thank you and that you should be proud of the job that your employees do. I would recommend your company to my friends. You truly are "Perfection."

Sincerely,

Kimberly Miller

cc: Nationwide Auto Insurance Agency
Judy S. Courbois

October 17, 2000

I recently had my windshield replaced and wanted to express my total satisfaction with your company's work. Everyone at your company that I spoke with was exceptionally courteous, helpful and friendly. The home service is fabulous and was a great convenience for me. I appreciated your patience, when I inadvertently gave you the wrong year of my vehicle, requiring the installer, Reggie, to come back the following day with the correct model windshield. Reggie did a great job and was a real pleasure to talk to - very cheerful and knowledgeable. You have some excellent employees.

Thank you for the good service and value!

Sincerely,

Judy S. Courbois
Tom Butash

July 4, 2001

I simply wanted to write to let you know how pleased and impressed I am with your service. As I mentioned while I was at your shop, I had contacted a half dozen windshield replacement companies prior to calling Perfection and speaking with Mark. Mark's professionalism and expertise were immediately apparent and in dramatic contrast to the lack thereof at other glass companies with whom I'd spoken.

Chris installed my new windshield with a degree of craftsmanship and professional pride seldom seen in today's world. And even though my truck is old and not much to look at (I still love her dearly ;-), Chris exercised such perfection and care in his workmanship that you'd think he was working on a brand new Rolls Royce!

I was indeed impressed, and will recommend your shop to all my friends and colleagues in need of glass repair.

Thanks for doing such great work,

Tom Butash